Frequently asked questions

What time is check-in/check-out?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability. Please contact us at least 24 hours in advance.

Can I cancel or modify my reservation?

Yes. We offer free cancellation up to 7 days before check-in. Cancellations within 7 days are subject to the active cancellation policy. Modifications are subject to availability.

Is there a minimum stay requirement?

Most weekends require a minimum 2-night stay. During peak season, some dates may require a 3-5 night minimum. Contact us for specific requirements for your dates.

Do you require a security deposit?

A refundable security deposit may be required depending on the property and length of stay. Any deposit or hold is shown before booking.

What payment methods do you accept?

We accept major credit cards through the secure direct booking checkout. Payment options are shown clearly before confirmation.

When is payment due?

Payment timing depends on the selected dates, property, and booking rules. Any deposit, balance, or scheduled payment details are shown during checkout.

Are there any additional fees?

Cleaning fees, taxes, pet fees, or any property-specific charges are displayed in the quote before you confirm your booking.

How far is the property from the airport?

Drive times vary by arrival airport and road conditions. We can help with directions and local planning before arrival.

Is there parking available?

Yes. Properties include convenient parking details in the arrival information sent before your stay.

What is the nearest town or grocery store?

The nearest town and grocery options are a short drive away. We share local recommendations with guests before arrival.

Is WiFi included?

Yes. The homes include WiFi suitable for remote work, streaming, and everyday travel needs.

Do the condos have air conditioning?

Yes. The condos include air conditioning for comfortable Your Location stays.

Are kitchens fully equipped?

Yes. Kitchens are stocked for real meals, including cookware, dishes, appliances, and everyday essentials.

Is there a pool? Are there pool hours?

Pool access depends on the property. Where available, pool details and hours are included in the property information and pre-arrival notes.

What activities are available nearby?

Guests can explore waterfalls, beaches, surf lessons, canopy tours, wildlife, dining, and day trips nearby.

Do you provide airport transportation?

Transportation can often be arranged or recommended. Contact us with your arrival plans and we will help coordinate options.

Is it safe to drink the water?

Most guest areas have safe water access, and property-specific guidance is included in the arrival information.